a) Faculty members should be knowledgeable about rules, regulations, policies and procedures of the University so that they can respond to routine student queries. The ‘frequently-asked questions’ (FAQ) section and the Academic Policies sections available at the APDD website have been designed to help the advisors in this task.

b) However, perhaps the most valuable help an advisor can give a student is on things that go beyond routine questions. For example, helping advisees with problems (disciplinary, suspension, time management, study skills, etc.) and when they need advice on career and course selection.